AutoWIKIWho we are
AutoWIKI™ is operated by Altever Solutions Inc. (Nova Scotia, Canada), the same company that operates TriLuna. In this policy, “we”, “us” and “our” mean Altever Solutions Inc. We are responsible for the personal information described here.
This policy covers the AutoWIKI app for iPhone, the older AutoWIKI app for Android, and the autowiki.ca website.
What the app collects
| Information | When and why |
|---|---|
| Precise location | AutoWIKI asks for location permission (including in the background, so stories keep playing while your screen is off or you use another app). Each time the app looks for the next story, it sends your current coordinates and an estimated next position to our server. It also sends an estimated position to Wikipedia. This is how we find stories, Wikipedia articles and local sponsor messages near you. |
| Request details | Each request to our server includes the app version, your language setting, your connection type (for example Wi-Fi or LTE), your IP address, and your device's standard web user-agent (app name and iOS version). We use these to send content in your language, avoid repeating stories you heard in the last 24 hours, and troubleshoot problems. |
| Voice commands (optional) | If you turn on Interactive Mode, the app asks for microphone and speech-recognition permission so you can say “yes” or “no” to the next story. Your speech is converted to text by Apple's speech recognition service (or Google's on Android). We do not receive or keep the audio. |
| Search keywords (optional) | If you enter keywords in Settings, the app sends them, with your estimated location, to Google Places to find matching places nearby. |
| App analytics (iPhone) | The iPhone app includes Google Firebase Analytics. It collects standard usage information: app opens, session length, device model, operating system, app version and approximate region (from your IP address). It uses an app-instance identifier. AutoWIKI does not ask to track you across other companies' apps, so the iOS advertising identifier is not available to it. |
| Support emails | If you contact us from the app's Support/Feedback menu, we receive your email address and whatever you choose to send. |
Stored only on your phone: your listening history (stories heard, where and when) and your last few locations are stored on your device so you can review them in the History screen. They are not uploaded to us. You can delete them in the app or by deleting the app.
What the app does not collect: no account, name, phone number, contacts, photos or payment card details. Text-to-speech runs on your device; stories are not sent anywhere to be read aloud.
How we use it
- To find and play stories, Wikipedia articles and local sponsor messages near you.
- To choose sponsor messages by distance and language only. We do not build profiles of you or use your history to target advertising.
- To understand how the app is used, measure which areas need more content, and plan new stories. For example, we may look up Wikipedia articles near places where the app has been used.
- To keep the service working, prevent abuse and fix problems.
- To answer your questions and support requests.
Who we share it with
We never sell your personal information. We share it only with the service providers that help us run AutoWIKI, and with services the app contacts directly to fetch content:
| Recipient | What they receive and why | Where |
|---|---|---|
| Amazon Web Services | Hosting of our app server and database | United States (app server), Canada (database) |
| Wikimedia Foundation (Wikipedia) | Your estimated location, language and IP address, sent from your phone to find nearby articles | United States |
| Firebase Analytics usage data (iPhone app); keywords and location if you use keyword search (Google Places); our internal usage reports | United States | |
| Apple | Voice commands in Interactive Mode (speech recognition); App Store downloads and any purchases | United States |
| Your maps app or phone | A sponsor's address or phone number, only if you choose to navigate to or call it | On your device |
Because some of these providers process information outside Canada, it may be subject to the laws of those countries, including lawful access by their authorities. We may also disclose information if the law requires it.
How long we keep it
Our server keeps a log of app requests (location, estimated next position, IP address, user-agent, app version, language and the story or sponsor message served). We use these logs to avoid repeating stories and to understand usage. They are deleted automatically after 12 months, and you can ask us to delete them sooner (see below). Deleted records may remain in our encrypted database backups for a short time until those backups expire.
Support emails are kept for as long as we need them to help you. Firebase Analytics data is kept according to our Google Analytics retention settings.
Your choices and rights
- Location: you can change AutoWIKI's location permission at any time in your phone's Settings. The app cannot find nearby stories without it.
- Microphone and speech recognition: only used if you turn on Interactive Mode. You can switch it off in the app or in your phone's Settings.
- Access, correction and deletion: you can ask what information we hold about you, ask us to correct it, or ask us to delete it. AutoWIKI has no accounts, so to find your server records we may ask for the approximate dates, places and network (IP address) you used the app from.
- Complaints: you can contact us first, and you can also complain to the Office of the Privacy Commissioner of Canada or your local data protection authority.
We handle requests in line with Canada's PIPEDA and, where they apply, the GDPR and the California Consumer Privacy Act.
The website
autowiki.ca does not use analytics, advertising cookies or tracking pixels. The web server keeps standard access logs (IP address, pages requested, browser type) for security and troubleshooting. The demo video is embedded from YouTube in privacy-enhanced mode. Our contact, story-submission and white-label inquiry forms are Google Forms, so information you enter there is processed by Google.
If you request an advertising campaign, we store the details you give us (your name, business, contact details, address, ad text and campaign preferences), along with the IP address and browser type the request came from, in our database. We email a copy to our team. We use this only to review, price and run your campaign and to prevent spam, and keep it as part of our business records.
Security
Connections between the app and our server are encrypted (HTTPS), and access to our servers and database is restricted. No method of storage or transmission is completely secure, but we work to protect your information and will notify you and the authorities if required by law after a breach that creates a real risk of significant harm.
Children
AutoWIKI is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. If a change is significant, we will also make it clear in the app or on our home page.
Contact us
For privacy questions or requests:
- Email: support@autowiki.ca (subject “Privacy”)
- Mail: AutoWIKI Privacy, c/o Altever Solutions Inc., Nova Scotia, Canada